Commission, made to order items or items with personalisation are non-returnable including items that we are instructed to alter by you the customer and engraved items.
Due to gold market instability all gold & platinum prices can change without notice.
Only once a 50% of the total payment is made the price is fixed.
CAD charges are non refundable. If you decided not to proceed after the CAD is completed, all stones will be returned to you (stones will be loose).
Any Changes to the design can be made at CAD stage, once agreement has been made to proceed we can not change the design.
For more information on commission work please click here.
Due to the handmade nature of all of our items some items can appear different in colour or size which is approximated and this is stated under each item. You can return unworn items to us within 30 days. In this case items must remain unworn and in original box with original receipt. Refunds are at Robinson Goldsmiths discretion. You will be required to arrange and pay for the return of the goods to us.
All of our items purchased are covered by our 30 day warranty for manufacturing faults, this does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear. Here at Robinson Goldsmiths most of our jewellery comes in boxed packaging and is parceled up to protect your items but in the rare occasion that your items are damaged in transit you will need to supply pictures of damaged items in the state you received, this will need to be reviewed by Royal Mail or My Hermes at their discretion.
If you would like more information on caring for you jewellery please visit our Jewellery Care information page by clicking here.
If you are considering returning an item please contact us for your unique Goods Return Number (GRN) within 14 working days of receipt of delivery by emailing: firstname.lastname@example.org
Please include your order number and address in the email.
You have another 14 days to return the goods from receiving goods return number. Returns received outside the above time frame will not be accepted or refunded and returned to you via Royal Mail 2nd class signed for.
We will only refund the value of the items returned and not the original delivery charge (unless faulty), in some cases a administration fee will also be deducted, this is also at Robinson Goldsmiths discretion. You will be required to pay for any international customs duties and sales taxes and in the situation of returns you will also be required to pay these charges.
We do not accept responsibility for goods lost or damaged during return. We strongly advise customers to insure returns against loss or damage.
Robinson Goldsmiths reserves the right to amend these terms and conditions without prior notice, for whatever reason, and without liability for doing so, this does not affect your statutory rights.
Reserved items require a 50% deposit. All deposits are non-refundable. Items reserved will expire after 3 months, Robinson Goldsmiths have the right after this time to void the transaction, keep the deposit and return the item to stock.
Robinson Goldsmiths do not except returns on SALE goods (unless there is a manufacturing fault within 30 days of purchase).
Please note some SALE items do not come with complete packaging.