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Delivery

FREE UK and Ireland delivery on orders over £50. Find out more.

For in stock items, orders placed Tuesday - Saturday may not be processed until the next working day.

Robinson Goldsmiths are closed Sunday & Monday, orders placed during this time will not be processed until the next working day.

A signature is required at the point of delivery for all orders.

If your item/s is/are returned to us by either courier due to non collection or incorrect delivery address depending on your item you may not be refunded in full.

WE DO NOT SEND TO PO BOX'S DUE TO A SIGNATURE BEING REQUIRED ON DELIVERY.

When free shipping is offered, we hold the right to remove this offer at any stage, this will not affect any orders already placed.

If you are shopping from outside of the EU please contact us to ensure we deliver to your country or if there are any extra charges. Extra charges our at Robinson Goldsmiths discretion due to courier charges.

If you fail to contact us without reading these terms we will hold your order and try to contact you with email or telephone number supplied.

UK & Ireland

We at Robinson Goldsmiths would like to offer FREE postage to our UK and Ireland customers for spends over £50.

Your items are dispatched with Myhermes and are insured up to £250 if you require more insurance for multiple or high value items please upgrade you postage to insure loss or damage (this is at your discretion, see express delivery).

Myhermes will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day.

If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.

*See UK Express delivery if you require your order faster or your value spend is more than £250*

Collection In Store

If you are local you now have the option to collect from our shop, please be aware of our opening hours and we are not open on Sunday or Monday.

UK Express Special Delivery

Express delivery via Royal Mail Special Delivery there is a charge; this means your order is guaranteed to be delivered the next day anytime up to 1pm, and requires a signature on delivery. Orders have to be placed before 12 noon.

This option is also for high value or multiple items, if your item or items have a higher value of £250 or more we recommend it is sent with this service as you are compensated for loss or damage up to £2500 (this is at Royal Mail's discretion), this is an optional extra and is at your discretion.

EU Delivery

All EU delivery's are currently sent with Royal mail International Tracked and Signed for service.

Tracking and Signature items are processed in a separate network while they’re in the UK. Royal Mail provide proof of posting and compensation up to £250 as standard to protect valuable items against loss or damage.

If you require a higher value of insurance please contact us to arrange delivery.

(This service may change depending on the outcome of Brexit and another courier may be set in place without notice)

Non EU & Rest Of The World

Please contact us to insure we deliver to your country.

All orders are currently sent with Royal mail International Tracked and Signed for service.

Tracking and Signature items are processed in a separate network while they’re in the UK. Royal Mail provide proof of posting and compensation up to £250 as standard to protect valuable items against loss or damage.

If you require a higher value of insurance please contact us to arrange delivery, this will be arranged with UPS.

My parcel is damaged.

You should not refuse delivery, but should contact us the sender immediately.

Where is my order?

Whilst every effort is taken to ensure that your package is delivered to you, errors do happen, should you fail to receive your package you should contact us within 14 days from the date after the day of dispatch.

Please note that once your item is posted by us we have no control over weather, strikes or other delays, please take this into account before you order from us.

National Holidays will effect our postal services.

Customs

Will be paid by you the purchaser.

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