Orders placed after 3.30pm Tuesday-Friday, after 12 noon on Saturday may not be processed until the next working day
Robinson Goldsmiths are closed Sunday & Monday, orders placed during this time will not be processed until the next working day.
A signature is required at the point of delivery for all orders. Should there be no one to accept delivery of the parcel it will be sent back to your local Royal Mail post office and you will be left a card detailing when to pick up. If the parcel is not collected it will be returned to us. Should you then require the parcel to be redelivered; a delivery charge will be incurred.
WE DO NOT SEND TO PO BOX'S DUE TO A SIGNATURE BEING REQUIRED ON DELIVERY.
National Holidays will effect our postal services, click here to see up to date Royal Mail service information.
Collection In Store
If you are local you now have the option to collect from our shop, please be aware of our opening hours and we are not open on Sunday or Monday.
UK FREE 1st Class Recorded Delivery (ORDERS OVER £50)
UK and Ireland orders are sent FREE from Royal Mail.
*Please note ALL sale items are posted with 2nd class signed for delivery (Royal Mail aim to deliver within 3 days).
UK Express Special Delivery
Express delivery via Royal Mail Special Delivery there is a charge; this means your order is guaranteed to be delivered the next day anytime up to 1pm, and requires a signature on delivery.
As we use a varied amount of couriers this means we cannot provide a guaranteed or certain delivery time outside of the UK & Ireland, nor can we offer compensation for delays or missing Track & Trace information.
At our discretion we may use other courier services, in the event of industrial action at Royal Mail. When free shipping is offered, we hold the right to remove this offer at any stage, this will not affect any orders already placed.
Where Is My Order?
Whilst every effort is taken to ensure that your package is delivered to you, errors do happen, should you fail to receive your package you should contact us within 14 days from the date after the day of dispatch.
Please note that once your item is posted by us we have no control over weather, strikes or other Royal Mail delays, please take this into account before you order from us.
PLEASE CONTACT US TO ENSURE WE DELIVER TO YOUR COUNTRY