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< Orders may be slightly delayed due to lockdown >

Update COVID 19

10-03-21
Our Bangor shop is currently CLOSED to the public following lockdown restrictions.
We hope to be open soon to the public, depending on lockdown guidance. Further updates can be viewed on our Facebook.
If you have any items with us, they will be time locked in our safe until we reopen.
Click and collect is now available.
Online orders are still being processed.
Royal Mail has been effected by delays, these are out of our control.
We will notify you as soon as we dispatch your order.

Opening hours as follows (subject to goverment guidelines) ;
Monday Closed
Tuesday 10am - 2pm
Wednesday 10am-2pm
Thursday 10am-2pm
Friday 10am-2pm
Saturday 10am -4pm
Sunday Closed
Our social media will be updated if there is any change.

Items That Are Listed As Available To Order Or Out Of Stock

Due to the handmade nature of some of our items extra dispatch time will be required to fulfill your order. please contact us to insure your order can be completed for your deadline.

UK & Ireland

We at Robinson Goldsmiths would like to offer FREE postage to our UK and Ireland customers for spends over £100.
UK and Northern Ireland items are dispatched with Royal Mail Special Delivery service.
If you place your order before 12noon you item/s is guaranteed to be delivered the next day anytime up to 1pm.
Royal Mail will make 1 attempt to deliver your parcel. They’ll leave a calling card to let you know how to collect.
A signature is required at the point of delivery for all orders. We are not responsible for signed for items if Royal Mail list them as delivered.
For in stock items, orders placed Tuesday - Saturday may not be processed until the next working day.
Robinson Goldsmiths are closed Sunday & Monday, orders placed during this time will not be processed until the next working day.
If your item/s is/are returned to us by the postal service due to non collection or incorrect delivery address depending on your item you may not be refunded in full.
WE DO NOT SEND TO PO BOX'S DUE TO A SIGNATURE BEING REQUIRED ON DELIVERY.
When free shipping is offered, Robinson Goldsmiths hold the right to remove this offer at any stage, this will not affect any orders already placed.

EU Delivery

All EU delivery's are currently sent with Royal mail International Tracked and Signed for service.
Tracking and Signature items are processed in a separate network while they’re in the UK. Royal Mail provide proof of posting and compensation up to £250 as standard to protect valuable items against loss or damage.
If you require a higher value of insurance please contact us to arrange delivery.
(This service may change depending on the outcome of Brexit and another courier may be set in place without notice)

Non EU & Rest Of The World

If you are shopping from outside of the EU please contact us to ensure we deliver to your country or if there are any extra charges. Extra charges our at Robinson Goldsmiths discretion due to courier charges.
If you fail to contact us without reading these terms we will hold your order and try to contact you with email or telephone number supplied.

All orders are currently sent with Royal mail International Tracked and Signed for service.
Tracking and Signature items are processed in a separate network while they’re in the UK. Royal Mail provide proof of posting and compensation up to £250 as standard to protect valuable items against loss or damage.
If you require a higher value of insurance please contact us to arrange delivery.

Click & Collect

If you are local you now have the option to collect from our shop, please be aware of our opening hours and we are not open on Sunday or Monday. (Due to restrictions our shop isn't open, we will be in touch with your collection time once it has been prepaired)

Sale Items

*Sale items may not come with original designer packing.

Where Is My Order?

Whilst every effort is taken to ensure that your package is delivered to you, errors do happen, should you fail to receive your package you should contact us within 14 days from the date after the day of dispatch.
Please note that once your item is posted by us we have no control over weather, strikes or other delays, please take this into account before you order from us.
National Holidays will effect our postal services.

I Think My Parcel Is Missing.

If you have tracked your item With Royal Mail track and trace and the information has not been updated in 24 hours, please contact us immediately.
Should you parcel go astray with any postal service, a search will be conducted. In this case we have to wait for the appropriate postal service to locate your parcel. Your refund will only be completed after they have confirmed that it is missing. During this time your parcel could arrive at anytime. We can not process a refund until we are given authorisation from the postal service that your parcel is definitely missing.

My Parcel Is Damaged.

You should not refuse delivery, but should contact us immediately.

Customs Charges

Will be paid by you the purchaser.

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