Royal Mail Delays
Currently dates for Royal Mail strike action;
Friday 23 December
Saturday 24th December
For further Royal Mail updates please click here
Ordering
If you place your order before 12 noon Royal Mail guarantee they will deliver the next day.
(Royal Mail can sometimes be delayed, this is out of our control)
Robinson Goldsmiths are closed Sunday & Monday, orders placed during this time will not be processed until the next working day.
Store Opening hours;
Monday Closed
Tuesday 10am - 2pm
Wednesday 10am-2pm
Thursday 10am-2pm
Friday 10am-2pm
Saturday 10am -4pm
Sunday Closed
Items That Are Listed As Available To Order Or Out Of Stock
Due to the handmade nature of some of our items extra dispatch time will be required to fulfill your order. please contact us to insure your order can be completed for your deadline.
UK & Ireland
We at Robinson Goldsmiths would like to offer FREE postage to our UK and Ireland customers for spends over £100.
UK and Northern Ireland items are dispatched with Royal Mail Special Delivery service.
If you place your order before 12noon you item/s is guaranteed to be delivered the next day anytime up to 1pm. (Royal Mail can sometimes be delayed, this is out of our control)
Royal Mail will make 1 attempt to deliver your parcel. They’ll leave a calling card to let you know how to collect.
A signature is required at the point of delivery for all orders. We are not responsible for signed for items if Royal Mail list them as delivered.
For in stock items, orders placed Tuesday - Saturday may not be processed until the next working day.
Robinson Goldsmiths are closed Sunday & Monday, orders placed during this time will not be processed until the next working day.
If your item/s is/are returned to us by the postal service due to non collection or incorrect delivery address depending on your item you may not be refunded in full.
WE DO NOT SEND TO PO BOX'S DUE TO A SIGNATURE BEING REQUIRED ON DELIVERY.
When free shipping is offered, Robinson Goldsmiths hold the right to remove this offer at any stage, this will not affect any orders already placed.
EU Delivery
All EU delivery's are currently sent with Royal mail International Tracked and Signed for service.
Tracking and Signature items are processed in a separate network while they’re in the UK. Royal Mail provide proof of posting and compensation up to £250 as standard to protect valuable items against loss or damage.
If you require a higher value of insurance please contact us to arrange delivery.
(This service may change depending on the outcome of Brexit and another courier may be set in place without notice)
Non EU & Rest Of The World
If you are shopping from outside of the EU please contact us to ensure we deliver to your country or if there are any extra charges. Extra charges our at Robinson Goldsmiths discretion due to courier charges.
We cannot post any items to Australia, jewellery is currently listed as a prohibited item.
We will contact you should any issues arise with your order. We will hold your order and try to contact you with email or telephone number supplied before posting to you.
All orders are currently sent with Royal mail International Tracked and Signed for service.
Tracking and Signature items are processed in a separate network while they’re in the UK. Royal Mail provide proof of posting and compensation up to £250 as standard to protect valuable items against loss or damage.
If you require a higher value of insurance please contact us to arrange delivery.
Click & Collect
If you are local you now have the option to collect from our shop, please be aware of our opening hours and we are not open on Sunday or Monday. We will contact you once your order has been prepared.
Sale Items
*Sale items may not come with original designer packing. These items are non refundable unless faulty.
Where Is My Order?
Whilst every effort is taken to ensure that your package is delivered to you, errors do happen, should you fail to receive your package you should contact us within 14 days from the date after the day of dispatch.
Please note that once your item is posted by us we have no control over weather, strikes or other delays, please take this into account before you order from us.
National Holidays will effect our postal services.
I Think My Parcel Is Missing.
If you have tracked your item With Royal Mail track and trace and the information has not been updated in 24 hours, please contact us immediately.
Should you parcel go astray with any postal service, a search will be conducted. In this case we have to wait for the appropriate postal service to locate your parcel. Your refund will only be completed after they have confirmed that it is missing. During this time your parcel could arrive at anytime. We can not process a refund until we are given authorisation from the postal service that your parcel is definitely missing. This can be frustrating for yourself and also for us but we have to insure that the item doesn't appear again before replacing.
My Parcel Is Damaged.
You should not refuse delivery, but should contact us immediately.
Customs Charges
Will be paid by you the purchaser.