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Update COVID 19

11-5-20
Our online shop is now OPEN, our deliveries may take longer than usual.
We will notify you as soon as we dispatch your order.

With the impact COVID 19 is having over the UK & Ireland, Robinson Goldsmiths shop in Bangor is currently CLOSED due to current government restrictions.
All repairs are securely time locked in our safe. Once we reopen your items will be processed and will be available for collection.
Our social media will be updated if there is any change.
Sorry an inconvenience this may cause.
Stay safe!

Out Of Stock Items

Please note that if you order items that are out of stock these will have to be handmade, which will extend dispatch time. For further information on delivery please email enquiries@robinsongoldsmiths.com.

UK & Ireland

We at Robinson Goldsmiths would like to offer FREE postage to our UK and Ireland customers for spends over £50.
Your items are dispatched with Myhermes and are insured up to £250 if you require more insurance for multiple or high value items please upgrade you postage to insure loss or damage (this is at your discretion, see express delivery).
When free shipping is offered, we dispatch with Myhermes.
Myhermes will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day.
If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.
For in stock items, orders placed Tuesday - Saturday may not be processed until the next working day.
Robinson Goldsmiths are closed Sunday & Monday, orders placed during this time will not be processed until the next working day.
A signature is required at the point of delivery for all orders.
If your item/s is/are returned to us by the postal service due to non collection or incorrect delivery address depending on your item you may not be refunded in full.
WE DO NOT SEND TO PO BOX'S DUE TO A SIGNATURE BEING REQUIRED ON DELIVERY.
When free shipping is offered, Robinson Goldsmiths hold the right to remove this offer at any stage, this will not affect any orders already placed.
*See UK Express delivery if you require your order faster or your value spend is more than £250*

UK Express Special Delivery

Express delivery via Royal Mail Special Delivery there is a charge; this means your order is guaranteed to be delivered the next day anytime up to 1pm, and requires a signature on delivery. Orders have to be placed before 12 noon.
This option is also for high value or multiple items, if your item or items have a higher value of £250 or more we recommend it is sent with this service as you are compensated for loss or damage up to £2500 (this is at Royal Mail's discretion), this is an optional extra and is at your discretion.

EU Delivery

All EU delivery's are currently sent with Royal mail International Tracked and Signed for service.
Tracking and Signature items are processed in a separate network while they’re in the UK. Royal Mail provide proof of posting and compensation up to £250 as standard to protect valuable items against loss or damage.
If you require a higher value of insurance please contact us to arrange delivery.
(This service may change depending on the outcome of Brexit and another courier may be set in place without notice)

Non EU & Rest Of The World

If you are shopping from outside of the EU please contact us to ensure we deliver to your country or if there are any extra charges. Extra charges our at Robinson Goldsmiths discretion due to courier charges.
If you fail to contact us without reading these terms we will hold your order and try to contact you with email or telephone number supplied.

All orders are currently sent with Royal mail International Tracked and Signed for service.
Tracking and Signature items are processed in a separate network while they’re in the UK. Royal Mail provide proof of posting and compensation up to £250 as standard to protect valuable items against loss or damage.
If you require a higher value of insurance please contact us to arrange delivery.

Collection In Store

If you are local you now have the option to collect from our shop, please be aware of our opening hours and we are not open on Sunday or Monday.

Sale Items

*Sale items may not come with original designer packing.

Items That Are Available To Order

Due to the handmade nature of some of our items extra dispatch time will be required to fulfill your order. If items are listed as available to order, please contact us to insure your order can be completed for your deadline.

Where Is My Order?

Whilst every effort is taken to ensure that your package is delivered to you, errors do happen, should you fail to receive your package you should contact us within 14 days from the date after the day of dispatch.
Please note that once your item is posted by us we have no control over weather, strikes or other delays, please take this into account before you order from us.
National Holidays will effect our postal services.

I Think My Parcel Is Missing.

If you have tracked your item With Royal Mail track and trace or with MyHermes and the information has not been updated, please contact us immediately.
Should you parcel go astray with any postal service, a search will be conducted. In this case we have to wait for the appropriate postal service to locate your parcel. Your refund will only be completed after they have confirmed that it is missing. During this time your parcel could arrive at anytime. We can not process a refund until we are given authorisation from the postal service that your parcel is definitely missing.

My Parcel Is Damaged.

You should not refuse delivery, but should contact us the sender immediately.

Customs

Will be paid by you the purchaser.

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