Delicate Silver Poppy pendant on an oxidised silver 24" snake chain
Poppy Dimensions: Approx 6cm in diameter at widest part
**Orders placed after 3.30pm Tuesday-Friday, after 12 noon on Saturday may not be processed until the next working day**
Robinson Goldsmiths are closed Sunday & Monday, orders placed during this time will not be processed until the next working day.
National Holidays will effect our postal services, more information below.
(see details below)
Collection In Store
If you are local you now have the option to collect from our shop, please be aware of our opening hours and we are not open on Sunday or Monday.
FREE 1st Class Recorded Delivery (ORDERS OVER £50)
UK and Ireland orders are sent FREE via 1st class recorded delivery from Royal Mail.
*Please note ALL sale items are posted with 2nd class signed for delivery (Royal Mail aim to deliver within 3 days).
Express Special Delivery
Express delivery via Royal Mail Special Delivery there is a charge; this means your order is guaranteed to be delivered the next day anytime up to 1pm, and requires a signature on delivery.
A signature is required at the point of delivery for all orders. Should there be no one to accept delivery of the parcel it will be sent back to your local Royal Mail post office and you will be left a card detailing when to pick up. If the parcel is not collected it will be returned to us. Should you then require the parcel to be redelivered; a delivery charge will be incurred.
As we use a varied amount of couriers this means we cannot provide a guaranteed or certain delivery time outside of the UK & Ireland, nor can we offer compensation for delays or missing Track & Trace information.
At our discretion we may use other courier services, in the event of industrial action at Royal Mail. When free shipping is offered, we hold the right to remove this offer at any stage, this will not affect any orders already placed.
Whilst every effort is taken to ensure that your package is delivered to you, errors do happen, should you fail to receive your package you should contact us within 14 days from the date after the day of dispatch.
Please note that once your item is posted by us we have no control over weather, strikes or other Royal Mail delays, please take this into account before you order from us.
Delays possible over Northern Irish holidays, see below for details.
WE DO NOT SENT TO PO BOX'S DUE TO A SIGNITURE BEING REQUIRED ON DELIVERY.
PLEASE CONTACT US TO INSURE WE DELIVER TO YOUR COUNTRY
If you are not fully satisfied with your purchase or the item is faulty it can be returned to us within 30 days of dispatch.
You must obtain a Goods Return Number (GRN) within 7 working days of receipt of delivery by emailing: firstname.lastname@example.org
Returns received outside the above time frame will not be accepted.
Goods must be returned in their original box with the receipt.
We will only refund the value of the items returned and not the original delivery charge. International customs duties and sales taxes are not refunded for shipments outside the EU.
You will be required to arrange and pay for the return of the goods to us.
We do not accept responsibility for goods lost or damaged during return. We strongly advise customers to insure returns against loss or damage.
You cannot return goods without first obtaining a Goods Return Number . We reserve the right to refuse / return unidentified returns to the sender.
Special Made-to-Order commissions and personalised items are non-returnable.
We will not accept returns for any non-faulty items that have been worn.
Robinson Goldsmiths do not except returns on SALE goods. ONLY Exchanges or credit notes offered and must be accompanied by presentation of receipt or gift receipt.
Any SALE orders under £100 value will be sent 2nd Class Royal Mail Signed For.
Please note some SALE items do not come with complete packaging.
When you shop with Robinson Goldsmiths, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.